Special train from New Delhi to Dibrugarh and Agartala: Railway issues guidelines

Indian Railways have partially restored passenger train services from yesterday and 2 pair of Special Trains wll be operated from New Delhi to Dibrugarh and Agartala respectively. While the service to Dibrugarh will be a daily service, the Special Train to Agartala will run once-in-a-week.

These special trains have only AC First class, AC 2 tier & AC 3 tier coaches with limited stoppages as have already been notified and the fare structure is same as that of Rajdhani Express trains (without catering charges). Other regular Passenger services including all Mail/Express, passenger and suburban services shall remain cancelled until further advice.
Standard Operating Procedure (SOP) has been put into operation for these trains which the travellers should be aware of before embarking on any journey in these trains.

1. Booking and cancellation of Tickets:

Only online E-Ticketing can be done through IRCTC website or through Mobile App. Booking of tickets through ‘agents’ (both IRCTC Agents and Railway Agents) shall not be permitted. Only confirmed e-tickets shall be issued and no RAC/Waiting list ticket and on board booking by ticket checking staff shall be permitted. Current booking, Tatkal and Premium Tatkal booking shall not be permitted. Advance Reservation Period (ARP) will be limited to only 7 days. Online cancellation shall be permitted up to 24hrs before scheduled departure of train; thereafter no cancellation will be permitted. Cancellation charge shall be 50% of fare.

2. Catering and Linen
Charges for food are not included in the fare of these trains and hence there will be no catering services. But, IRCTC will provide dry, ready-to-eat food and packaged drinking water on payment. No linen, blankets and curtains will be provided and the temperature of the coaches will be adjusted accordingly. However, passengers may carry their own linen. No stalls/ booths on the platforms shall be opened and no train-side vending would be permitted.

3. Protocol for Entry and Movement of passengers :

Ministry of Home Affairs has issued guidelines that the movement of passenger(s) as well as the driver of the vehicle transporting the passenger(s) to and fro the Railway Station shall be allowed on the basis of the confirmed e-ticket. All passengers need to reach the station at least 90 minutes in advance. Only passengers with confirmed tickets shall be allowed to enter the Railway station. Passengers shall be subjected to thermal screening at the station. Only those passengers who are found asymptomatic will be permitted to travel. All passengers shall be provided with sanitisers at entry and exit. No person other than passengers shall be allowed into the station and no platform tickets shall be issued. Passengers should travel with minimum luggage and wear face covers/masks at the stations and trains during travel. Passengers shall observe social distancing both at the station and on trains. All passengers are advised to download and use the Aarogya Setu application before undertaking the journey.

4. Arrival protocol :

On arrival at their destination, the passengers will have to adhere to prevailing health protocols of the destination state. A list of passengers travelling in these trains will be shared with State Governments for their information and making necessary arrangements at their end.